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The face of modern crime has changed, online fraud is the most common crime in the UK with more than five and a half million cyber offenses are now thought to take place each year. In the past year, nearly £11bn was lost to cybercrime last year with the average victim losing £210 per person.

Security

Be careful: Fake messages on Facebook Messenger found to harbour malware

The scam explained in detail - and how to avoid it A new advanced form of malware is using Facebook Messenger to infect victim's computers. The malware comes in the form of a Facebook Messenger message normally from a friend and often contains a link to a video file. The link points to a Google doc. The document then takes a picture from the victim's Facebook page and creates a dynamic landing page which looks like a playable movie.

Security

Scammers - It’s the world we live in today

Early September, ITV aired a documentary which followed the work of detectives attempting to stop criminals from scamming eBay customers. It was particularly moving to learn about the stories of these victims, as the fraudsters hacked and conned around 5000 UK victims to get their hands on over £9 million. That’s why it was so satisfying to see the scammers being brought to justice – and, is what makes my job so rewarding.

Security

What email spammers know about you (And how to avoid being one of their victims)

After decades of annoying us, spam is still one of the most effective ways to spread online threats such as ransomware or scam you into revealing your credit card information.Ironically, as internet security improves, criminals have become more reliant on spam, flooding billions of email boxes, knowing that only a tiny success rate is enough to keep them in business. And spam works because scammers understand some basic principles of psychology that make a con easy.

Security

How to Get Your Kids and Devices Ready to Go Back to School

When it comes to technology, students are more connected than ever. But there also seems to be a serious disconnect between what kids and parents think about teens online activity.

Security

TalkTalk

Together we're beating the Scammers!

It’s been almost a year since I was appointed as Head of Scam Prevention with a tough challenge ahead to protect our customers and prevent them falling prey to scammers. Thanks to the ideas submitted by our online community members, we're able to deliver what really matters to our customers.

Security

These tools will help you become a better parent in the digital world

Unless you've built a bubble to seal them from the world, children grow up surrounded by technology. Households are full of devices connected to the Internet – some shared and some personal. For our children, technology is a normal part of their everyday life. They switch between devices, applications, and social media throughout the day without even noticing. For them, "digital life" is just "life."

Community

Welcome our 2017 Stars

We’ve recently completed our annual review of the most active users on our Community who also have a high number of likes and best answers and we’re pleased to welcome our stars of 2017. Our stars have spent a combined 24901 hours online, with 15429 likes and a whopping 3178 best answers. So without further ado please meet our new stars for 2017……

TalkTalk

An update on TalkTalk’s plans for Mobile

As some of you may have seen or read in the news today we’ve decided to review our longer term mobile plan. We’ve decided it’s the right time to pause what we’re doing on our Mobile journey and…

Security

It's time to spring clean your devices

We use our devices throughout the day to serve our purposes, but many of us forget to give a little back. In order for that device to keep working quickly and efficiently, it's a good idea to give it a spruce up every now and then.

Community

Community Spring Update

Firstly I wanted to thank all of you for your continued feedback on the community, helping us find bugs and suggesting ideas and features, over the past few weeks we've been working around the clock on some big updates which launched last week, here's an overview of what you can expect.