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OCE Request - PS4 crash when using streaming apps. Firmware update?

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5 REPLIES
joegreen123
Repeat Guest

Hi,

 

I'm having the same issue as many others. Multiple streaming services on the PS4 cause my wifi router to reset so they are pretty much unusable. 

 

I do not have a TalkTalk landline so could you please let me know what info you require to identify the account and make changes to the firmware which seems to be the problem.

 

Thanks

 

Joe

TalkTalk Team

Hi Joe

 

Please can you send me a Private Message to confirm your name and TalkTalk account number, I can then look into this further. (Please do not post this information on this thread)

 

Thanks

 

Debbie

joegreen123
Repeat Guest
Hi Debbie,

I've clicked on send a private message on your profile but there is no text entry box or it doesn't seem to be working. Can you try sending me one so I can reply to it?

Thanks
TalkTalk Team

Hi Joe

 

Apologies, please can you try sending this message again, this should now work.

 

Thanks

 

Debbie

Highlighted
joegreen123
Repeat Guest
Debbie,

I sent you a private message yesterday but didn't receive a reply.

Please let me know how you can help.

Thanks
TalkTalk Team

Hi Joe

 

Thanks for the Private Message, apologies for the delay.

 

I can see that the router firmware has already been changed, are you still experiencing this issue?

 

Thanks

 

Debbie