Our order was placed on the 28th of June for Faster Fiber internet. It is over one month later and our service still isn't live. What's going on?
Our contact with you so far has been loosely the below:
28th Jun - (Email) Order confirmed
01st July - (Email) TalkTalk suggest call in 3 days re. issue with order
02nd July - (23mins) We call first, issue is order #1 wasmistakenly cancelled, we re-order on call #2
04th July - (39mins) TalkTalk say we didn't re-order, we 're-order' #3
06th July - (16mins) TalkTalk 'possible issue with line', no confirmation
12th July - (12mins) No update
13th July - (13mins) No update
17th July - (21mins) No-show for installation, we call and service delayed
20th July - (16mins) No update on new install date
23rd July - (12mins) TalkTalk confirm service going live in 48hrs
26th July - (20mins) Service does not go live, no update
27th July - (43mins) No update
01st Aug - (25mins) No update
Awaiting another call today 3rd August...
Please can we know when our service is going live?
We need a date from you.
I'm really sorry to hear this.
Please can you add your landline number to your Community Profile, we can then look into this further.