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Amazon Prime problems

Mcdaidam
Participant
Message 1 of 1

We joined TalkTalk on 7th September 2020 but have not been able to get on to prime. I contacted chat room and was advised eventually (!) that I should have been sent a code within 7 days of joining. The assistant said she would send me a code which would arrive within 7 days.

About 10 days later I telephoned TalkTalk to follow this up.  After testing connections (?) etc , the assistant said he was tech dept and would have to consult about the prime membership problem.  He came back and said I was to sign in with the 30 day free offer which appears on the tv.  After the 30 day offer expires the year’s free membership would kick in.

So I tried that - it seemed to work but amazon doesn’t recognise the membership ( we don’t get free postage). Also on the tv, we are not getting access to the prime programmes.  
Please advise ....

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