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Can I cancel my broadband and phoneline and keep my mobile??

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2 REPLIES
clairelouise
First Timer

Can anyone help me.. struggling a little financially at the minute and cant really afford both and feel i would use my mobile more.. but is it possible to keep my mobile contract still if i cancelled my landline and broadband? Because i know that the mobile contracts are only open to talk talk customers

 

thanks in advance for any advice 

bestmanx3
Community Star

Hi clairelouise,

Welcome to the community

 

To cancel your contract you would need to follow the advice here 

If it is due to recent price increase notification, or you are out of contract, ensure you notify the agent of this otherwise early termination charges may apply

 

Regarding the mobile side of thing I think the following would apply

Your mobile service would continue to the end of your mobile contract.
If you were no longer a TalkTalk customer you would not be able to renew the contracts or take additional services.
You would lose the benefit of calling your TalkTalk landline. Calls to your landline would come from your minutes allocation.
Calls to other TalkTalk mobiles would come from the associated minutes allocation.
You could still manage mobile boosts for the duration of the mobile contract.

 

Regards

Community Team

Hi clairelouise

 

I can confirm the information given by is correct and accurate.

 

If you wish to leave our service information can be found here Speak to our retentions team and see if they can work anything out for you

 

Regards