Originally Posted by Allan Carty Hi, Can someone tell me how to get a letter to the CEO (Chief Exec. Officer) of TalkTalk please? I need to talk to someone who can actually sort customer service out...it's all about a joined up process or lack of it in this case.
I have already written a lengthy letter of complaint to the published address but have not had a response yet. I recently switched from BT and the letter centred on the time it took to get my broadband connected and working, being on hold witing to be connected and the time it takes to get answers back from 3rd line support. The problem turned out to be a misconfigured card in the talkTalk network - solved by a 1st line person after a number of calls in to different people. Then I was told that I needed an 'N' Router (not the Dlink I had received) to get the best out of talktalk pro, so I requested one and so far I have been sent three D-ink routers....And now I have been billed for the connection charge when the online offer negates the comnnection charge, and to cap it of I have been charged for a call I made to TalkTalk to sort out the broadband connnection problem originally; where I was on hold listening to that dreadful ''we are together and we are one'' (I don't feel we are together at all!) music....Not only that, but when I called to get the billing queried/changed this morning, when I did get through, a message stated that ''all the systems were down and asking me to call back tomorrow''.....what sort of customer service is this?
Anyone offer me some help with this ridiculous situation? I'd be most grateful.
Originally Posted by Allan Carty Hi Trinidad,
Thanks for the info and advice. I have already been onto the help desk but hadn't found the CEO email address, so I appreciate you digging this out for me.
The line has been cut over to talktalk so should not hnot have been billed for it IMO.
I guess I am getting so frustrated with the responses - the people really try hard to resolve things but they just don't get it resolved....also I get different info when I call in to the helpdesks too...
Thanks for taking the time to respond. Much appreciated.