18-12-2018 09:13 PM - edited 18-12-2018 09:14 PM
For a week plus now we've had daily losses of internet connection through the day. I haven't been able to pinpoint anything particular that causes it.
I've tried to report a few speed tests via supportal, but mostly when this happens, I can't load the speed test site at all. Sometimes the site just can't load, sometimes I get a message about being unable to reach the site due to a firewall; when I tried Speedtest tonight it gave me an error message about latency.
The connection (or speed?) sometimes drops for several minutes at a time before becoming responsive again. Resetting the router usually solves the problem, but it can resolve itself too.
All devices in the house are wireless - I don't have an ethernet port on my laptop to try a wired connection.
The router is a D-Link DSL-3782.
There is no test socket on the master socket.
We have not noticed any noise on the phone line.
Can you please take a look at this for me.
on 19-12-2018 06:52 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
I think we should send a HG633 router for testing, would you like me to arrange this?