Hello everybody, I added the Fibre Speed Boost to my account yesterday afternoon. This morning I had turned off the router as a procedure to help the broadband speed.
Since this, I have ran a speed test and I'm getting around 38mb which is what I tend to get prior to adding the Fibre Boost. I am expected to recieve around 63mb as this is what I was told I should be getting at the time of adding the boost.
If anybody has any soloutions for me regarding this, it would be greatly appreciated.
Good afternoon Michelle, I was running the test over wi-fi via my tablet and mobile.
I have been using this method for the majority of the time due to not having a device that I'm able to connect using a wire, except a games console which also performs around 30mb speed.
Although I'm using a wireless connection, I would've still expected to see an increase of speed after the boost being active.
Thanks for letting me know. Have you tried a few different wireless channels to see how the speeds compare? Have you also tried separating the SSID's and then retesting?
You could try splitting the SSIDs on your router and testing the connection between the 5gh channel and the 2gh channel, some phones operate better with just 1 channel selected.
Log into the router (192.168.1.1 etc ) and manually change the SSID (Wi Fi) name of the 5ghz channel.
We often find it is better to keep the 2 broadcast channels separate. For example, call one Home2Ghz and the other Home5Ghz. Some devices can drop the connection when the SSID's remain the same.
Also, you can try manually setting the wifi channel for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.
Give this a try , test with both SSID's and see if the connection improves.
Thanks for trying this. I've re-checked the connection stats and the throughput speeds look ok based upon the sync speed, however the sync speed does look lower than expected.
Does your master socket have a test socket? If it does have a test socket then would it be possible to connect the router at the test socket so we can see if DLM starts to increase the sync speed over the next 48hrs?
Thanks 🙂 I've re-checked the connection stats and I can see that DLM has started to increase the sync speed since my last post.
How have you found the connection? If the connection continues to remain stable then DLM should increase the speed further over the next couple of days 🙂
Good morning Michelle, the connection has remained stable with no drops.
The last time I logged into my router (yesterday), my sync speed was around 50mb. Although my download has still remained around the 38-40mb mark.
When taking out the fibre boost deal, I was given an estimated speed of 70mbs and I have a screen shot of this conversation.