on 06-12-2018 02:10 PM
I received one of those ransomware e-mails a few days ago. Supposed to have hacked my router and downloaded my entire disk contents and accessed my webcam - nice try as I don't have one. And it would have taken forever as my upload speed is less than 1Mbps and I have gigabytes and gigabytes of data (lots huge digitally encoded wideband radio signals).
BUT having checked for malware and proved to my satisfaction that my e-mail address had been spoofed and not compromised I decided to check my router. I reset the router login pasword, the wireless password, and then had to change all my devices wi-fi login details.
Later that evening I lost connection to the router and the new wireless password was rejected. So I tried the default one - and bingo! connected again. Then I checked and found router login had also defaulted to the factory version. This has happend twice more.
So the big question - is my router being hacked/compromised? or is it 'flaky'?
Obviously I'm concerned.
on 11-12-2018 08:23 AM
Thanks for the update, yes please just monitor for a few days to confirm everything OK.
You should have received a returns bag in the box with the new router, if you didn't please let us know and we'll send one 🙂
on 10-12-2018 06:27 PM
The new router has been received and connected. No change in internet speed - not that it was expected - but devices appear to connect quicker.
So it is a case of monitoring for a few days. I was also pleased to see that the router login has an assigned password - not just a default which is useful.
Will talktalk need the old router HG533 back (once I've confirmed everything stays stable) - if so what are the instructions for return?
on 07-12-2018 11:07 AM
Hi DaveB1361, as you say the email is a scam spoofed to you. Your router won't have been hacked it seems like an unfortunate coincidence. I've sent a replacement router for you. Please let us know how you get on.