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HG635: Internet Feels Slow Despite Green Lights

Anonymous
Not applicable
Message 2 of 2

 

Hi,

 

I have noticed our internet feels incredibly slow at times despite the speed tests showing the following speeds.

 

Download Speed: 40.71Mbps

Upload Speed: 3.32 Mbps

 

A lot of pages have been loading very slow and in some cases pages haven't loaded at all in the last few days. Noteable instagram has been slow to load and if anything hasn't updated at all on the wifi.

 

Our Router is: Super Router HG635.

 

Router lights are all currently showing solid green lights apart from the internet, wireless and ethernet lights are flashing green.

 

While i have been typing this post, the Internet has dropped out completely temporarily to the point the internet light showed a red, now it's gone back to green.

 

Any thoughts and suggestions will be amazing.

 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi,

 

Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

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