on 06-12-2018 05:39 PM
I signed up for Talktalk fibre but when the engineer set the system up he said the fibre card in the cabinet was damaged and put me on a DSL circuit until another Openreach engineer could come out and replace the fibre card. Even told me there was a note from 6 months ago letting other engineers to replace the faulty card but no one had seemingly bothered - wonderful pro active openreach eh!
Talktalk now says the problem has been resolved but as far as i can see I am still on 11mbps and not the 35-39mbps they advertised as minimum speed.
Talktalk useless helpline says openreach closed the call and cant tell me why but the problem apparently has been resolved.
They cannot even confirm if i am on a fibre circuit - surely this is horse-manure?
Is there any way I can test the line myself to see if I am on a DSL circuit and not Fibre as Talktalk wont believe me - this is madness.
I heard that Talktalk customer service was useless but this proves it!
Answered! Go to Solution.
on 07-12-2018 08:48 AM
The fibre order is still open but has been delayed due to issues on the openreach side. Our provisioning teams can chase this.
Also, this user account will be removed. There should only be one community user account per customer.
on 07-12-2018 08:03 AM
Then you are not on fibre, youI will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.