hi and thanks for butting in. i am new to these forums so any help would be appreciated. is there anything to stop anyone saying they work for talktalk and requesting details by pm? i was uncertain if sweetangel was legit and now i am worried about anyone with a small post count without a tt logo who can claim to work for talktalk.
is there a list of oce's?
Unless someone has a username of OCE_xxx and a green background to their name, you shouldn't give any personal info.
There are lots of genuinely helpful people on here but it's always wise to be cautious.
< flagging for an admin to check this out >
Ok, no probs. It would have been better if you would have said that. What would have happened if you were asked for personnel details by the OCE's. Anyway as I said no probs,I'm sure the OCE's will comment on your status with TT soon enough.
Unless someone has a username of OCE_xxx and a green background to their name, you shouldn't give any personal info. There are lots of genuinely helpful people on here but it's always wise to be cautious.
Especially of someone who makes so many basic spelling mistakes in a single post.
Sorry your thread has gone off track slightly. Your contract end date is 24/09/2010.
For all forum users information - only the OCEs, identifiable by the green background on their names, have authorisation to deal with any customers request on the forums.
If any other forum user asks for personal details this should not be provided and the request should be reported to the OCEs immediately. This is regardless of whether the forum user claims they work for TalkTalk or not. Data protection is completed by Private Message between OCEs and customers. This is only completed once as all OCEs then have access to secure account notes to confirm if DPA has been completed or not. I hope this helps to clarify this issue for all forum users.