on 02-11-2018 05:04 PM
I’m so frustrated with Talktalk and the way that it treats existing lloyal customers, We’ve had a Talktalk contract here for 15 years I have 2 business lines at 2 separate properties which have been in place for 8 years, but we get the BUTT end of any deals or offers, even though our spending with Talktalk is well in excess of 10k.
i noticed that Vodafone are offering fibre for £22 40/20 and £26 for the 80/20 onan 18mth contract and new router, my router crashed and burned earlier in the year so I thought I’ll see if Talktalk would offer any deals. I had already seen that they were offering new customers a new router and faster BB for £30 so expected better than this.
Spoke to Northando in customer retentions on chat and told him I want a better deal than the £38.50 I was currently paying, explained I’d seen the Vodafone deal and wanted to get close to that.
i was offered 24 month contract at £31.50
i explained that I could see TT were offering new customers better than that with a new router.
i was then offered it for £30 on a 24mth, i again said that’s still not fair for long standing loyal customers, the same deal as new customers and not even get a replacement router.
He offerd to do it under a 18mth instead, still not great.
At this point I said that I would like the migration code so I could move provider (didn’t realise that this is no longer needed)
and the following ensued in chat
Pat : As you are unable to help or provide your very long term customers with “fairer broadband for everyone ” I would like for you to provide me with my migration code
Pat : Price, I should be offered you best deal first, I should not have to have one offer, then a slightly better offer,
Pat Gibson: Right £24.50
Pat Gibson: And a new router
Pat Gibson: 18month
Only the next message was a kick in the nads
on 02-11-2018 06:16 PM
Please, I implore you, don't hold your breath... or when you call the TalkTalk Loyalty Team to ask for the Black Friday comes early deal, that is on offer from today, at £25 for the Faster Fibre Speed Boost... they'll not hear you!
Let me know how you get on. The Loyalty Team should have been fully briefed on this deal for you and the £30 Wi-Fi Hub upgrade deal if you wish to go for that.
If you have the HG633 / HG635 or DSL-3782 they're all good to go for the Speed Boost (The Openreach 80/20 product). The HG633 has the new v2.0t firmware and the HG635 and DSL-3782 are both going to get firmware upgrades in the near future.
on 02-11-2018 05:50 PM
on 02-11-2018 05:27 PM
The Black Friday comes early deals are now on. You can get Faster Fibre Speed Boost for just £25/m fixed price for 18 months.
If you already have a TalkTalk Wi-Fi Router for fibre you can upgrade to the new Wi-Fi Hub for the £30 upgrade fee.