cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Nectar account

Reply
Problem Solver

Nectar account

When going into my nectar account I cannot get past the first page, everything freezes, so unable to use my points, can anyone advise?
13 REPLIES
Retired

Re: Nectar account

Hi theresa,

Is the part of the site you are trying to access a secure page by any chance? You may need to amend your MTU setting on the modem. What type of modem are you using?

Cheers
Em x
Problem Solver

Re: Nectar account

I am using a smartex 882
Problem Solver

Re: Nectar account

My MTU is at 1432, I am now going on hol so will have to check when I get back for any more information, many thanks
Problem Solver

Re: Nectar account

Back from my hols and the situation has not improved, posted this again today under my account, sorry if I should not have done this so have deleted.
Retired

Re: Nectar account

Hi Theresa,

If that is the only site you are having difficulties with its unlikely to be anything to do with your broadband connection itself. What operating software are you using?

Cheers
Em x
Problem Solver

Re: Nectar account

Hi, I am using Windows XP and yes it is the only site I am having problems with.
Wizz Kid

Re: Nectar account

you could try changing your MTU to 1400.
Wizz Kid

Re: Nectar account

or even 1431.
Problem Solver

Re: Nectar account

OK will do, thankyou for the help given, I think this forum is great reading and I have learnt a lot from it.
Wizz Kid

Re: Nectar account

let me know if that helps, do you know how to change your MTU?
Problem Solver

Re: Nectar account

Yes, I have changed it and tried both numbers but has not made any difference.
Problem Solver

Re: Nectar account

Have tried once more on 1431 and IT WORKING, great, I can now spend some points, thanks once again for all your time
Wizz Kid

Re: Nectar account

Thats great! :-)