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Nectar account

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13 REPLIES
theresa
Problem Solver
When going into my nectar account I cannot get past the first page, everything freezes, so unable to use my points, can anyone advise?
OCE_Emma
Retired
Hi theresa,

Is the part of the site you are trying to access a secure page by any chance? You may need to amend your MTU setting on the modem. What type of modem are you using?

Cheers
Em x
theresa
Problem Solver
I am using a smartex 882
theresa
Problem Solver
My MTU is at 1432, I am now going on hol so will have to check when I get back for any more information, many thanks
theresa
Problem Solver
Back from my hols and the situation has not improved, posted this again today under my account, sorry if I should not have done this so have deleted.
OCE_Emma
Retired
Hi Theresa,

If that is the only site you are having difficulties with its unlikely to be anything to do with your broadband connection itself. What operating software are you using?

Cheers
Em x
theresa
Problem Solver
Hi, I am using Windows XP and yes it is the only site I am having problems with.
rowntree
Wizz Kid
you could try changing your MTU to 1400.
rowntree
Wizz Kid
or even 1431.
theresa
Problem Solver
OK will do, thankyou for the help given, I think this forum is great reading and I have learnt a lot from it.
rowntree
Wizz Kid
let me know if that helps, do you know how to change your MTU?
theresa
Problem Solver
Yes, I have changed it and tried both numbers but has not made any difference.
theresa
Problem Solver
Have tried once more on 1431 and IT WORKING, great, I can now spend some points, thanks once again for all your time
rowntree
Wizz Kid
Thats great! :-)