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New customer - dreadful porformance and service

kalozo
Conversation Starter
Message 2 of 2

Regrettably I decided to swap my broadband service to TalkTalk last week. What a huge mistake. I have spent hours on the phone talking to "technical support" who are completely incompetent and ignorant.

 

This is the last chance before I exercise my 30 day satisfaction guarantee as a new user.

 

An engineer has been out and said there is nothing wrong with the line. I agree speed is fine but there is a huge problem - intermittently I cannot access websites. It is random and happens on all devices.

 

Below are some example traces. I work from home and need this sorting. Is there anyone at Talktalk who knows what they are doing and can help?

 

C:\Users\chris>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms ttrouter [192.168.1.1]
2 8 ms 9 ms 7 ms host-78-151-229-241.as13285.net [78.151.229.241]
3 8 ms 7 ms 7 ms host-78-151-229-240.as13285.net [78.151.229.240]
4 14 ms 13 ms 13 ms host-78-144-11-39.as13285.net [78.144.11.39]
5 13 ms 15 ms 14 ms host-78-144-14-120.as13285.net [78.144.14.120]
6 13 ms 13 ms 12 ms host-78-144-5-75.as13285.net [78.144.5.75]
7 * * * Request timed out.
8 * * * Request timed out.
9 26 ms 201 ms 101 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 76 ms 75 ms 154 ms 132.185.255.148
11 1076 ms 308 ms 98 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

C:\Users\chris>tracert www.google.co.uk

Tracing route to www.google.co.uk [74.125.206.94]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms ttrouter [192.168.1.1]
2 7 ms 6 ms 7 ms host-78-151-229-241.as13285.net [78.151.229.241]
3 199 ms 99 ms 301 ms host-78-151-229-240.as13285.net [78.151.229.240]
4 208 ms 146 ms 26 ms host-78-144-11-37.as13285.net [78.144.11.37]
5 132 ms 612 ms 149 ms 72.14.208.22
6 * * * Request timed out.
7 15 ms 14 ms 15 ms 108.170.238.122
8 13 ms 13 ms 13 ms 108.170.246.176
9 18 ms 16 ms 14 ms 216.239.58.133
10 19 ms 19 ms 23 ms 209.85.253.196
11 19 ms 19 ms 18 ms 216.239.56.107
12 21 ms 20 ms 20 ms 216.239.40.11
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi kalozo,

 

I've posted on your other thread today so I'll close this thread to avoid confusion.

 

Thanks

 

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