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New router SAGEMCOM Fast 5364-3. T8 No Power

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7 REPLIES 7
CESinclair
First Timer

Hi,

 

My new service with TalkTalk started on 1 August 2018. I installed the new router SAGEMCOM Fast 5364-3. T8 with no problems. Overnight 21/22 September the router stopped working with no lights. Checked socket was working with other appliances which powered up without any problems and plugged router into socket which was used for another appliance still no power. Can you arrange for a replacement?

KeithFrench
Community Star

I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Community Team

Hi CESinclair

 

I'll get this replaced for you.

 

Thanks

 

Karl. 

CESinclair
First Timer
Thank you
Community Team

No Problem 🙂

 

Karl 

mahmed920552
First Timer

Hi OCE_Karl

 

I have just joind this communication because my router (New router SAGEMCOM Fast 5364-3. T8 No Power) too just stopped working and no power. Infact I started burning smell and I assumed it was overheating so I was forced to join my older router.

 

Please can you arrange to replace mu new router immediately? 

 

I appreciate it.

 

Regards

 

mahmed920552
First Timer

Hi Karl

 

Please can you assist.. as my New router SAGEMCOM Fast 5364-3. also stopped working and no power. It was overheating and it stopped working. In fact I smell burning and just after one use the following morning the router completely stopped working with no power at all. I tried the router with other plugs / sockets however no luck.

 

I am now forced to use my older router. 

 

Please can you help and replace my new router.

 

many thanks

MAhmed

Community Team

Hi

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl