cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

No Router, username or password!

Reply
3 REPLIES
silverlady29
Chatterbox
Joined TalkTalk at the start of January and have now finally got a letter saying Broadband goes live today, 19 March. However I don't have the Wireless Router or the username and password needed.

I'm concerned because the letter had this to say. "...You have now confirmed you would like to continue having a broadband service from TalkTalk..." before going on to mention the going live date of 19 March.

As a new customer this seems slightly inappropriate and I'm concerned you think I already have a router, username and password.
Community Team
Hi silverlady29,

welcome to the forums and indeed TalkTalk.

The letters are automated and our systems do actually show that a router shipped back on the 5th, it obviously didn't, so I have ordered a new one today.

Let me know once you have received it.
silverlady29
Chatterbox
Thank You, the router arrived today.
Community Team
Hi silverlady29,

Thank you for keeping us updated.