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No internet for 2 days

KevinBiju2012
Whizz Kid
Message 40 of 40

Hi there,

 

I've had no internet for the past 2 days, the boardband light on the router keeps flashing and goes off after a while but the internet green light never comes on.

 

On 192.168.1.1, the dsl sync status is showing as no signal. 

 

I currently don't have another router to test with but have tested with multiple filters. I don't use the phone line so nothing to test there.

 

I tried all sockets in the house, it's in the test socket now (tried master socket too).

 

 

Can an OCE staff please fix this? I'm currently using my 4G mobile network to post this lol.

 

Thanks

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39 REPLIES 39

Message 1 of 40

Hi KevinBiju2012

 

That's great, thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Message 2 of 40
Yayy, they fixed it, took a long time but finalllyy lol thanks OCEs
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Message 3 of 40
Oh my bad I thought it would be AM lol, dang woke up at 8am today lol
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Message 4 of 40

Hi KevinBiju2012

 

If you have a PM appointment, it's 1pm - 6pm, the engineer can arrive any time in between this time slot.

 

Thanks

 

Debbie

Message 5 of 40
Are you sure they will arrive before 1PM today
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Message 6 of 40

Hi KevinBiju2012

 

Yes the engineer will come to the property.

 

Thanks

 

Debbie

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Message 7 of 40

Oh ok, what if I don't answer the call - will they still come knock on the door?

 

Also they will be here before 1pm today right?

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Message 8 of 40

Hi KevinBiju2012

 

The engineer would only call before arrival, they wouldn't text you. 

 

Thanks

 

Debbie

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Message 9 of 40

Ok. Can you tell the engineer to text me prior to coming as i don't have calls enabled on my mobile phone 

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Message 10 of 40

Hi

 

Each case is different and looked at on it's own merits, but if we think an engineer charge is not justified we can have this reversed.

 

Thanks

 

Karl. 

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Message 11 of 40

Yayyyyyyyy thanks so much

 

What if the issue fixes 1 hour before the engineer comes, would i still be charged 

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Message 12 of 40

Hi

 

You can let us know here or contact our colleagues via Live Chat.

 

An appointment is showing on the openreach system for Tomorrow PM (1-6).

 

Thanks

 

Karl. 

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Message 13 of 40

Thanks, what if the issuee somehow fixes by itself or something etc?

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Message 14 of 40

Hi

 

I've requested an appointment for tomorrow AM (8-1).

 

I'll reply here soon as BT have confirmed this has been accepted.

 

Thanks

 

Karl. 

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Message 15 of 40
Yes I'm free on all days tomorrow, Friday and monday

Please try your best to get a bt openreach engineer for tomorrrow plzz
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Message 16 of 40

Hi KevinBiju2012,

 

Are you available all day tomorrow for the engineer visit (AM and PM)? Are you available all day on Friday or Monday if tomorrow is booked up?


Thanks

Chris

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Message 17 of 40

Hi, it still seems there is a fault for sure. The connection has been lost again 😞 can you get an engineer in tomorrow please

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Message 18 of 40

Hi KevinBiju2012,

 

The engineer visit has been cancelled as requested. The line test is still detecting a potential fault towards the property. Is the voice service still ok and is the router still connected at the test socket?

 

We can't manually reset DLM as this has to be requested by a BTOR engineer following a fault investigation, however if the connection is now stable then DLM should start to increase the sync speed.

 

If there is no improvement in speed then we'll have to re-arrange the engineer visit.

 

Thanks

 

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Message 19 of 40

Hi KevinBiju2012,

 

Is the connection/stability still ok at the moment? I've asked our Network Team to take a look and confirm if an engineer is still needed and I'll let you know as soon as they respond.

 

Thanks

 

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Message 20 of 40
I can pretty much confirm that the internet is and should be stable again now. Please cancel the engineers if booked

But still need that higher speed please
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