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Old TalkTalk routers

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8 REPLIES
Simba3167
Wizz Kid
How do I return old Talktalk routers I have at least 4 old talktalk routers.
2 smartax 882,1 DLink,and 1 Hauwei router.
Any help would be great otherwise they may end up being on ebay or at the tip.
barney
Philosopher
Hi SimbaSmiley Happy

I've moved this topic into the customer service & billing section from the General section for you to see if OCE Emma can provide you with any advice on this.

Regards

Barney
OCE_Emma
Retired
Hi Simba,

There is no requirement to return any old routers.

Cheers
Em x
Simba3167
Wizz Kid
unfortunately I was told as I'm on fibre the only router that would work with the BTOR modem is the one supplied by TT or BT since i have found out otherwise apparently Netgear do a pretty reasonable one.
TalkTalk Team
Hi Simba,

if you want to return the routers I can send you a returns bag, but as Em has said there is no need.
Simba3167
Wizz Kid
I'll just take them to the tip and have them disposed off that way.
StephenF
Community Manager
Hi Simba,

There is no need to return them to us from the point of view of we want them back however the equipment needs to be disposed of correctly:

www.talktalk.co.uk/members/weee-directive.html

As such if your local tip/recycling depo is unable to process the modems, i would like to send you a returns bag for them to be sent back to TalkTalk for recycling.

Regards
Stephen
Simba3167
Wizz Kid
The local tip has the facility to recycle all kinds of small electrical items.
M44RKD
Philosopher
also u can actually take them to any shop that displays the WEEE recycle logo Smiley Very Happy