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Powerline Adapter Problem

Reply
19 REPLIES
jasonr2013
Insightful One

hi guys

 

anyone know whats the problem with these powerline adapters ???

 

 

one of the pair i had from talktalk that cost me £35

is now flashing a red power light

 

and ive tried reseting it and pairing them and nothing it still flashes the red power light

 

the other one shows 2 green lights on the power and the link to the router light the middle one is off

 

i have tried them in the same socket and no go the one still flashes a red powerlight

 

any ideas whats going on ???

 

only had them a few days ago

 

are they faulty ????

 

 

thanks for any help

 

jason

jasonr2013
Insightful One

any chance i can get a reply guys please ??

 

i know its been the holiday period but i thought i would have had a reply today

 

 

Community Team

Hi jasonr2013,

 

sorry for the delay in replying, but as you can imagine there's a bit of a backlog following the break.

 

It certainly sounds like a faulty unit, to get this replaced I need to arrange a call for you from a TV Fault Manager to help get this sorted.

 

The call would be 0900-1800 Monday to Friday, when would suit you best?

 

Could you add an alternate number to your profile to give us the best chance of making contact?

 

 

dazdar74
Conversation Starter

TalkTalk are very good at changing faulty items, my freind had a faulty youview box, after a quick phone call they sent a replacment box the next day, and provided return lables for the faulty item to send back, job done...

jasonr2013
Insightful One

hi oce_ady

 

anytime between 1pm and 5pm monday will be great

 

thanks

jasonr2013
Insightful One

hi daz you are right

 

my youview box never arrived and was told it had

 

they sorted that issue and i had a brand new one a few days later

 

so i have all the confidence in talktalk :)

jasonr2013
Insightful One

well guys for the first time i am dissapointed in talktalk now

 

i confirmed id be in to accept a phone call today

 

and nobody phoned me at all

 

its a simple question send me new ones as obviously they are faulty i have put them both back in there box ready to send back

 

and now i have a cable running accross my floor just to use the youview box as its my main source for tv now

 

i want it sorted now!!!

 

not a phone call in 6 months time]

 

as i wont pay for them untill its sorted otherwise (even if it means my service gets restricted)

jasonr2013
Insightful One

and i am still waiting (i am really dissapointed in this now as my other posts get a reply sooner)

Community Team

Hi,

 

sorry for the messing round you have had with this. 

 

I have ordered a set myself, with a returns bag, and these should be with you shortly.

 

As they did not complete the requested callback, can I ask you to complete our callback survey.

 

 
Thanks
 
Karl.

 

 
 
jasonr2013
Insightful One

thanks OCE_Karl

 

as soon as i get the returns bag ill be sure to send the old ones straight back to you

 

i have to say i cant fault the forum OCE staff for all the help

 

but as for the telephone help well they aint been the best so far

 

so as soon as they come i will return the others as they are boxed up ready to go

 

cheers

 

jason

 

 

p.s will also take the survey now

 

 

Community Team

Hi Jason,

 

No problem :smileyhappy:

 

Thanks
 
Karl
jasonr2013
Insightful One

hi OCE_Karl

 

recieved my power line adapters this morning

 

working better than the last pair

 

the only difference is these 2 have a pass through plug and 2 ethernet ports ???

 

ive taken the old ones and send them back to talktalk

 

will i get charged more now cause i have a different pair than i had before ???

Community Team

Hi,

 

no, there is no extra charges etc.

 

Test these for a few days and see how they compare. Let me know if any problems.

 

Thanks
 

Karl 

mjh73
Wizz Kid

ssshhhhhhhhh........did anyone hear that ^    ?

Community Team

all quiet here :smileyhappy:

jasonr2013
Insightful One

Thanks OCE_Karl

 

so far so good

 

I do notice thou that the one plus keeps getting a red light in the middle of the 3

 

the other set didn't do that

 

but then it does green so maybe its just some interference

 

as its not causing issues for me

 

thanks again I appreciate all the help

Community Team

Hi,

 

No problem. If I remember, I think the light goes red if the throughput speed drops below 50mb/s, the booklet with them should confirm this.

 

Thanks
 
Karl
jasonr2013
Insightful One

thanks OCE_Karl

 

 

arrowhire8
First Timer

Also have a Powerline issue . All lights lit and solid but Powerline LED is RED. TV picture ok but unable to change channels with either box or remote . Remote can only switch on and off box and tv. Was ok last night not today.

OCE_Emma
Retired

Hi arrowhire8,

 

Please start your own thread if you need help from the community.

 

Cheers