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Proxy server

Amber1986
Popular Poster
Message 7 of 7

Hi

 

I am currently unable to connect my work laptop to my home WiFi (it works fine on other WiFi so seems to be a talktalk issue). I believe the security of my work network runs via a proxy server (as it says this is unavailable). Live chat were totally unhelpful and just said to change my username and password, and that it was for my work to sort out. Any suggestions?! 

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6 REPLIES 6

Message 1 of 7

I've ordered the router, should be with you within a couple of days but please allow up to 5 working days for delivery 


Thanks

Chris

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Message 2 of 7

Hi Chrid

 

That would be great, thank you

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Message 3 of 7

Hi Amber1986,

 

If you have a DSL-3782 I can arrange to send a different make and model, would you like me to arrange this?

Chris

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Message 4 of 7

I will ask one of TalkTalk's OCEs to pick your thread up and they will sort it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

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Message 5 of 7

Hi Kaith

 

Your assumptions are correct, thank you 

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KeithFrench
Community Star
Message 6 of 7

I assume that it is actually a VPN server at your work & you connect to it via a VPN client. If you have the TalkTalk DSL-3782 router, this would currently account for it, as the firmware blocks VPN access. It is waiting on new firmware to sort this. Please confirm if all of my assumptions are correct & then I'll get TalkTalk to send you an HG633 router to replace the 3782, as that does work with VPNs.