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Repeated drop-outs on 'faster fibre', especially when watching Talk Talk TV

AdamB1
First Timer
Message 9 of 9

I am a very frustrated TT customer (is there any other type?) having paid extra for 'faster fibre' I still get regular breaks in transmission when watching programmes on Talk Talk TV through their box. Last night it started  'buffering' on BBC Iplayer even though a speed test was showing a speed of almost 50 megabits, and there was no-one else in the house hogging the bandwidth. The TV box is connected to the router by high speed TP LInk plug-in wifi extenders, so it is not a wifi fault, though I do sometimes also get  'buffering' errors on another Smart TV which does use wifi for catch-up TV channels.

I am highly likely to give up on TT and switch to a provider who can supply what they charge for if I can't resolve this; any ideas, anyone?

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8 REPLIES 8

Message 1 of 9

Hi Adam

 

I can send a DSL3782 router for testing to see how the wireless connection compares. Would you like me to arrange this?

 

Thanks

 

Debbie

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Message 2 of 9

It is the HG633.

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Message 3 of 9

Hi Adam

 

Which TalkTalk router do you have? (HG633 or DSL3782)

 

Thanks

 

Debbie

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Message 4 of 9

Hi Debbie,

 

Yes, I have an additional Linksys wireless router attached to the TT modem and I get much faster wifi through that on my devices, especially on the 5ghz channel. I do use the TT modem/router for some wifi, usually laptops which stay connected for long periods, and I use plug-in extenders for remote rooms.

Again tonight I had an interruption to watching a catch-up programme on the TT TV box from BBC Iplayer, so despite the fast connection speed you have logged there is still a problem.

 

Adam

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Message 5 of 9

Hi Adam

 

Thanks for your reply.

 

Have you tested different wireless channels to see how the connection compares?

 

Thanks

 

Debbie

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Message 6 of 9

Hi Debbie,

 

Thank you for the reply.

 

At present I do not have any other devices wired in to the modem (other than a better wifi router) so I can't assess that. I have, however, ordered an asdl cable to link the modem to my TT TV box so will know when that arrives if the fault is with the line-in or the internal wifi.

When my kids are home from Uni they repeatedly complain about breaks in internet access despite us paying for the faster fibre option so it would be good to find what the issue is.

 

Adam

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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi AdamB1 

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 69.8mb. There are no re connections showing on the line.

 

Are any devices connected wired experiencing this issue?

 

Thanks

 

Debbie

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hosay299
Philosopher
Message 8 of 9

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

 

the team on here can help u out just takes a few days for reply please wait and a oce will reply soon