on 20-11-2018 04:29 PM
I am a very frustrated TT customer (is there any other type?) having paid extra for 'faster fibre' I still get regular breaks in transmission when watching programmes on Talk Talk TV through their box. Last night it started 'buffering' on BBC Iplayer even though a speed test was showing a speed of almost 50 megabits, and there was no-one else in the house hogging the bandwidth. The TV box is connected to the router by high speed TP LInk plug-in wifi extenders, so it is not a wifi fault, though I do sometimes also get 'buffering' errors on another Smart TV which does use wifi for catch-up TV channels.
I am highly likely to give up on TT and switch to a provider who can supply what they charge for if I can't resolve this; any ideas, anyone?
on 21-11-2018 09:00 PM
Yes, I have an additional Linksys wireless router attached to the TT modem and I get much faster wifi through that on my devices, especially on the 5ghz channel. I do use the TT modem/router for some wifi, usually laptops which stay connected for long periods, and I use plug-in extenders for remote rooms.
Again tonight I had an interruption to watching a catch-up programme on the TT TV box from BBC Iplayer, so despite the fast connection speed you have logged there is still a problem.
on 21-11-2018 12:49 PM
Thank you for the reply.
At present I do not have any other devices wired in to the modem (other than a better wifi router) so I can't assess that. I have, however, ordered an asdl cable to link the modem to my TT TV box so will know when that arrives if the fault is with the line-in or the internal wifi.
When my kids are home from Uni they repeatedly complain about breaks in internet access despite us paying for the faster fibre option so it would be good to find what the issue is.
on 21-11-2018 08:34 AM
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is in sync at 69.8mb. There are no re connections showing on the line.
Are any devices connected wired experiencing this issue?
on 20-11-2018 05:42 PM
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
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the team on here can help u out just takes a few days for reply please wait and a oce will reply soon