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Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

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Router upgrade

First Timer

Today I received a message from TalkTalk saying that I had been selected to receive a new router, free of charge. I was delighted, as I am having problems with intermittent acess to the internet, so much so that in my case the term 'unlimited broadband' is a joke, as I spend more time trying to connect than I do actually on the internet.


Imagine how I felt when I followed the link, provided my details and was taken to a web page saying that no problems had been detected with my router, and that I was not, after all, being offered a free new one, but I could purchase one for £45.99. To add insult to injury, I have also been informed that the charges for my package, including 'unlimited broadband' are to increase from October.


I intend to get in touch with my local Fair Trading office, as I feel I have been scammed - anyone else experienced this?




For OCE info:  Duplicate post, original thread here:

Community Team

Hi ruth


Please can you complete this Contact form and enter your Community username in the Twitter username field. Could you please enter "Forum" prior to your username. Once you submit the form, you will receive a 12 digit reference number, please post this into this thread.



First Timer
Hi Debby
Couldn't connect last pm so sorry not to have replied sooner. I have received a new router this am, so I think my problems could be over. Quick work by TalkTalk!
Community Team

Hi ruth


Thanks for keeping us updated :smileyhappy: