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Slow fibre optic broadband

First Timer
Since I have had fibre optic broadband installed my Internet connection is rubbish my neighbour has standard talktalk broadband and his connection is a lot quicker than my fibre I have done all the checks etc and its still slow I had plastic installed last November and I think it could be a fault with this has anyone else had the same problem?
TalkTalk Team

Hi durham180266


I'm really sorry for the delay.


Please can you update your forum profile to include your name, telephone number and an alternative contact number.


To do this go into "my settings" then "personal information" then add the alternative contact number after your phone number.

Please do not post any personal information on the forum.


Thanks Smiley Happy