on 14-12-2018 11:31 AM
I have noticed our internet feels incredibly slow at times despite the speed tests showing the following speeds.
Download Speed: 40.71Mbps
Upload Speed: 3.32 Mbps
Our Router is: Super Router HG635.
A lot of pages have been loading very slow and in some cases pages haven't loaded at all in the last few days. Noteable instagram has been slow to load and if anything hasn't updated at all on the wifi.
Router lights are all currently showing solid green lights apart from the internet, wireless and ethernet lights are flashing green. While i have been typing this post, the Internet has dropped out completely temporarily to the point the internet light showed a red, now it's gone back to green.
Any thoughts and suggestions will be amazing?
on 14-12-2018 11:59 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is in sync at 44mb.
I can see re connections on the line. Would you like me to send a replacement router for testing?