NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Super Router HG635: Internet Feels Slow Despite Green Lights

RowenaHartland
First Timer
Message 5 of 5

 

I have noticed our internet feels incredibly slow at times despite the speed tests showing the following speeds.

 

Download Speed: 40.71Mbps

Upload Speed: 3.32 Mbps

Our Router is: Super Router HG635.

 

A lot of pages have been loading very slow and in some cases pages haven't loaded at all in the last few days. Noteable instagram has been slow to load and if anything hasn't updated at all on the wifi.

 

Router lights are all currently showing solid green lights apart from the internet, wireless and ethernet lights are flashing green. While i have been typing this post, the Internet has dropped out completely temporarily to the point the internet light showed a red, now it's gone back to green.

 

Any thoughts and suggestions will be amazing?

0 Likes
4 REPLIES 4

Message 1 of 5

Hi RowenaHartland

 

Just to confirm, are you a TalkTalk Business customer? You would need to contact TT Business so they can send a replacement router.

 

Thanks

 

Debbie

0 Likes

Message 2 of 5

What would be causing the re-connections?

0 Likes

Message 3 of 5

 

Yes please that would be amazing thank you, what would the ETA be for that in the post?

0 Likes

Debbie-TalkTalk
Support Team
Message 4 of 5

Hi RowenaHartland 

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 44mb.

 

I can see re connections on the line. Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

0 Likes