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Talk talk are cutting my phone off

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16 REPLIES 16
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Not-Happy
Enlightened One

Talk talk are cutting my phone off any where from 1pm to 9pm
It is the same time every day
I have been logging the line voltage so i know the times it goes off and on


I have been on the phone today what a nightmare

 

I WANT IT FIXED

ALSO MY UPLOAD SPEED HAS DROPED FROM ABOUT 2mbps to 1.44mbps
and i got a email from Talk Talk saying my upload would be up to 5x faster
more like they have slowed it down WoW

IT SHOULD SAY YOUR UPLOAD SPEEDS ARE MADE SLOWER
PICTURE ADDED

 

when i first got (FAKE) fibre (FTTC) about 4 years ago my download speed was 32mbps and it slowly dropped over time
and my down load is now 22mbps
i renewed my contract and my speed went to 26mbps now have dropped to 22mbps


AND I GOT AN EMAIL FROM TT STATING MY UP SPEEDS WOULD BE FASTER
SEE THE PICTURE

also a do not feel like i want to phone up with a problem after i was threatened by a manger last year.
He was called jorden naggy (the last name may have spelling errors)
HE SAID MY SERVICES WOULD BE CUT OFF AND I WOULD STILL HAVE TO PAY FOR THEM
after losing my temper with the horrendous customer service

 

TALK TALK SAY THE CALLS ARE RECORED FOR TRANING PURPOSES
SO I WOULD LIKE A COPY OF THAT PHONE CALL FROM JORDEN

THANKYOU

 

I AM NOT GETTING WHAT I PAY FOR SO I SHOULD BEATABLE TO CANCEL

WITHOUT CHARGE 

 

PLEASE FIX THISNo change.jpg

 

NOT FASTER ALOT SLOWER

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Gondola
Community Star

Hi @Not-Happy

 

Your checks of the line voltage disappearing mean that there's a definite fault with the battery connection in the exchange or a connection fault on the metallic line to the exchange.  An Openreach engineer would fix that for you.

 

Did you know there's an automatic line test you could use?  Do you have a mobile phone? Call the automated service from your mobile on 0345 172 0088.

 

Line test - Click here for details.

 

Tests will be carried out, you'll be updated by mobile texts and if a fault is detected an Openreach engineer will be sent out to fix the fault.

 

If you don't have a mobile then let me know and I'll ask an OCE (TalkTalk support team) to pick this up and carry out a line test and a broadband and router performance test for you.

 

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Not-Happy
Enlightened One

thank you for the reply yes i have a mobile will try the number 

however a land line does not use a battery for the line voltage 

 

thanks

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Not-Happy
Enlightened One
Received a call from TT today and could not get anywhere with them the result was bad language and i smashed the phone down
wow it was working when they phoned

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Not-Happy
Enlightened One

THIS NUMBER IS JUNK 0345 172 0088 IT COSTS ME MONEY on my mobile you can use the 0800 number to get the same place 

Community Star Gondola should be demoted looks like trying to make tt money

 

thanks for that

Highlighted
martswain
Philosopher

If the line voltage is disappearing, the fault lies with the infrastructure and is not "TT cutting off your phone".

 

You need TT to get BT to investigate the fault and why the 50 V DC is missing at times.

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Gondola
Community Star

Hi @Not-Happy

 

We can see you're not happy Not-Happy so to make you happy I have requested a demotion to Gondola 'Worm Charmer'.

 

You say you've called the Automated Line Test Service on an 0800 number - has the Automated Line Test Service confirmed a fault and arranged an Openreach engineer for you?

 

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Not-Happy
Enlightened One

@Wise Owl

SORRY BUT YOU ARE WRONG

 

Thanks for the responce and this is not the first i have had this problem with my phone now its

working for now just like before when i phoned up there is not na ploblem with my line

also my phone as not gone dead today i had the same problem last year was fixed after on phone to NO TALK And a lot of bad languge no more problems till now olso tt has reset my line

before and the line voltage went to 0v

tt can cut your line voltage to 0 volts with no line problem i have seen this 

log your line voltage and ask them to reset your line the voltage will drop to 0 volts

for about 1 minute

 

SO TT CAN CUT YOUR LINE VOLTAGE TO 0 VOLTS I CAN CONFIRM THIS

 

I LOVE TO MOINTER THINGS

 

I have been with talk talk 17 years 

 

WHAT A MISTAKE

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Not-Happy
Enlightened One

We can see you're not happy Not-Happy so to make you happy I have requested a demotion to Gondola 'Worm Charmer'.

 

thank you don't know what it is but this coment has made me happy thanks alot

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Community Team

Hi Not-Happy,

 

I'm sorry the hear that you're experiencing problems with your service. A fault ticket has been raised and escalated to Openreach. Have you noticed any improvement since your last post?

Chris

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Not-Happy
Enlightened One

Yes thanks for the reply

 

My phone is now working fine since sunday but my upload is slower and dowload will post

the settings of mr router because they have changed

 

settinging before my upload droped

 

settings before my speed droped.JPG

 

settings after my upload droped

 

settings after my speed droped .JPG

 

i do not have settings when my download was at 26mbps but is went to 26mbps when i renewed my contract about 8 months ago so what is the problem and why has my router

settings been changed to slow it down.

so i dont think its a line fault when i first got fiber i was getting 32mbps whitch slowly droped

over the years

so what is the problem

 

Thank you

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Not-Happy
Enlightened One

Update my phone is now dead again and the line voltage is at 12 volts not 50 volts like it is

when the phone is working

 

 

when is this goin to be fixed

 

Thanks

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Community Team

Hi Not-Happy

 

We've received an update to advise that this fault should now be resolved following work completed by BT Openreach.

 

Please can you retest and let us know if this fault has been resolved?

 

Thanks

 

Debbie

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Not-Happy
Enlightened One

Yes it is now fixed i hope thankyou

 

my router settings now. it looks like my line has been reset

 

Back to nomal.JPG

 

my speed test before

 

not working right.JPG

 

my speed test now

 

fixed.JPG

 

can not say about my phone yet because its been goning dead at about

1pm till 4 pm or 4pm till 9pm most days

this seems a bit funny to me as a line fault would be random times not the same time

every day and every time off for about 4 hours then back on

I HAD THE SAME PROBLEM LAST YEAR with my phone dont know the times

 

i got a call totday a 8.15am from open reach and he said there was no problem with the line

so must have been talktalks end 

 

i will keep testing my phone but i hope its fixed now

 

THANK YOU for your help alot happier so far

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Community Team

Hi Not-Happy

 

Thanks for your reply.

 

Please can you monitor the line/connection over the next 24-48hrs and let us know if you do experience any further issues.

 

Debbie

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Not-Happy
Enlightened One
Its Now Working fine thanks
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Community Team

Hi Not-Happy

 

That's great, thanks for keeping us updated 🙂

 

Debbie