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TalkTalk Router speed

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35 REPLIES
mrwrighty
Conversation Starter

Hi

 

I have been running a Netgear router for a number of years whilst on TalkTalk and speeds have been around 3.8 to 4.1Mbps.

 

I received my Youview box and new router a while ago and the Youview box is working well.

 

Ran some checks via service center and results told me that my router (Netgear) is not giving me best possible performance so I installed the new TalkTalk DSL-3780 and my speed dropped to around 3.4Mbps (Latest firmware installed v1.05t). I ran the checks again and got the same response that router is not giving the best possible performancewith an option to claim a replacemnent free router. 

 

I tried to claim the new router but am then told We are sorry but Router not available for your package. Its all a bit contradictory.

 

Can you explain the speed drop and what the 'New' router is likely to do.

 

 

jasonr2013
Insightful One

hi mrwrighty

 

 

can you post your router stats that way we can see if you can go faster Smiley Happy

 

 

mrwrighty
Conversation Starter
Ok will do. Will upload later
mrwrighty
Conversation Starter
Status attached
jasonr2013
Insightful One

thanks for the stats

 

it would appear you are on a 12DB profile

 

you can go down to a 6DB profile that will give you faster speeds and an OCE can help u out with that

 

as you have the same DSL-3780 router as my self and the latest firmware its not the router at all

 

await an OCE response now and they can assist further

 

 

mrwrighty
Conversation Starter
Do you know what the likely improvement in speed will be.
mrwrighty
Conversation Starter

Hi

 

Can an OCE pick this up please

TalkTalk Team

Hi mrwrighty

 

Apologies for the delay.

 

I've changed the profile from 12db to 9db interleaved and the line is in sync at 4.5mb.

 

Please let us know how the connection compares.

 

I have also ordered a replacement router and returns bag, please allow 3-5 working days for this to arrive.

 

Thanks

 

Debbie Smiley Happy

mrwrighty
Conversation Starter

thats great many thanks

 

I have not been able to check the speeds just yet as not at home, but will do tonight.

TalkTalk Team

Hi mrwrighty

 

No problem Smiley Happy Please let us know how you get on.

 

Debbie

mrwrighty
Conversation Starter
So far so good. Downloading at around 3.8 and ADSL up for around 9 hours.
Many Thanks
mrwrighty
Conversation Starter
Hi Have received new router and installed. Speeds still good but Service Center still says that You are eligible for a FREE router upgrade We've identified that your router isn't giving you the best possible broadband performance so we'd like to send you a new one. This is with newHG533 rather than the DSL-3780
Johnny Kyle
First Timer

Internet speed from TalkTalk Smiley Happy) The falling down speed it's typically to TalkTalk. I have the same problem, they promised 8.2 MB/s in the contract but I don't get even 1 MB/s =)) Can you believe this? They even don't give me 600 kb/s, I get around 400-580 kb/s from this TalkTalk -_-

 

They are have the poorest services from UK. In my Country (Romania) I paid only 10 pounds/month for Internet+Landline Phone+TV (80 channels) and I had a speed about 600-700 kb/s and after 1-2 months I added 1 pound more to have 1.6-1.7 MB/s on speed and that Internet worked so good and here in the UK I pay over 20 pounds per month and I don't even get 1 MB/s on speed from TalkTalk and I don't have free minutes on landline and also I don't have TV channels -_- I'm watching TV with a small antenna from 1 pound.

 

I don't like what TalkTalk is doing to its customers... Really disappointed..

jasonr2013
Insightful One

hi mrwrighty can you post your stats from the new router please so we can see whats going on

 

 

Smiley Happy

jasonr2013
Insightful One

johnny your post isnt helping anyone here its just bitching over talktalk

 

and with talktalk you can get various minutes i get 1000 mobile minutes a month on my landline for £5 extra with unlimited landlines and 0845 numbers so i dunno what package your on

 

 

mrwrighty
Conversation Starter
Johnny why have you hijacked my post TalkTalk have been extremely helpful with this issue and I am happy with their response.
If you want to complain start your own thread
mrwrighty
Conversation Starter

Speed has dropped back to around 4.1 fro 4.6

 

Stats below

 

jasonr2013
Insightful One

hi mrwrighty can you post the stats again

 

as for some reason i just see a box with an x in it

 

thanks

 

 

mrwrighty
Conversation Starter

Sorry I pasted an image

 

Attachment has screen grab.


jasonr2013
Insightful One

ok it shows your on a 9DB profile

 

but uptime is short

 

the best time to reboot the modem is normally around 8am just so u know that way you will achieve the highest sync speed

 

an oce member can move you up to a 6db profile to improve speed

 

if you need them to