Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

TalkTalk Speed Checker - "Problem with your exchange"


I've been trying to use TalkTalk's Broadband Speed Checker ( and it keeps saying "There is a problem with your exchange".

It asks "Do you want to continue anyway?" but clicking "Yes, continue" nothing happens.

(See attached screenshot).

TalkTalk service status shows no problems with my exchange.

Any help would be appreciated!

Thanks, Martin.
Screen Shot 2012-04-20 at 21.23.08.jpg
Community Team
Hi xnoruk1,

Which browser are you using? Do you have another that you can test with?

Hi Chris, -- it does this regardless of browser. Martin.
Hi xnoruk1,

Does the speedtest work if you use the following link (making sure you have logged out of my account first):


Hi Nathan,

After entering my phone number / postcode "manually" I get exactly the same error.

This is happening with my other phone number (see xnoruk2 forum account) -- they're both on the same exchange.

Thanks, Martin.
Hi -- is there any update on this? Thanks, Martin.
Community Team
Hi xnoruk1,

I have raised this issue and I will let you know as soon as I receive an update back.