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TalkTalk Speed Checker

ANSWERED
Reply
20 REPLIES
jonial
Chat Champion

Hi there

Is there a problem with the speed checker.

I am unable to use it and get the following message:- It appears that you are not currently connected to your TalkTalk broadband. You must be connected to your router to begin the test.

 

This started to happen yesterday 20/08/2013.

Any comments would be appreciated.

brummyfan
Problem Solver

May be a temporary problem, I have just checked and it's working.

Moderator

Hi Jonial,

 

Sorry to hear that you are having problems with the speed checker. Are you using this speed checker link? Are you still having problems with it? Are you connecting to the router through the ethernet cable or wirelessly?

 

Thanks

 

Vicky

jonial
Chat Champion

Hi Vicky

Yes it is still the same and I am connected to the dsl-3780 via an ethernet cable.

All other speed checkers eg BTW, Speedtest.net, Thinkbroadband, work ok

Banned

My contact in the CEO complaints office states that they and the network team are aware of this problem and hope to have it fixed in the next couple of days.

pippip
Enlightened One
Use this http://internet-speedtest.net/ it's a cut down version and if you enter your number after each test it should record the results against your account
ageinghack
Chat Champion
Just tried to run my usual batch of speedtests. Of the bunch I use to get a decent average, guess which one fell over?
Yup, the one operated by the people who supply my broadband.
TalkTalk strikes again.
I came here to ask what is going on, only to find that the issue has been around for a couple of days. Now there's a surprise.

Community Team

Hi jonial

 

We are currently looking into this further and will post on this thread as soon as we have further information.

 

Thanks

Banned

My contact in the CEO complaints office states that they and the network team are aware of this problem and hope to have it fixed in the next couple of days.

 

 

 

A week gone by and another promise of a TalkTalk problem being fixed ASAP has gone down the pan.

 

Were the money you pay to TalkTalk goes.


jonial
Chat Champion

Hi Debbie and Clint

Thanks for the info.

I now use the workaround as suggested by Clint.

So if you like you can close this thread

 

Edit

I thought it was Clint who suggested the workaround but I may be mistaken

Banned
I think you will find it was pippip
ageinghack
Chat Champion

Whoever suggested the workaround was not a Pipex refugee.

Despite being given clear step-by-step instructions, with pictures, explaining how to get the TalkTalk speedtest, I always end up with the page that denies that I am connected.

"It appears that you are not currently connected to your TalkTalk broadband. You must be connected to your router to begin the test."

Let's not close this discussion until TalkTalk gets its act together.

As Clint says, "A week gone by and another promise of a TalkTalk problem being fixed ASAP has gone down the pan."

jonial
Chat Champion
Solution

Hi Ageinghack

All I do is to click on support and tools at the top of this page, A new window opens and I enter my phone number at the top of the page, click on Check and then a new window opens and I can then click on the broadband speed check Button which I think is green in colour.

Hope this helps

pippip
Enlightened One

jonial wrote: All I do is to click on support and tools at the top of this page, A new window opens and I enter my phone number at the top of the page, click on Check and then a new window opens and I can then click on the broadband speed check Button which I think is green in colour.

Or just click this http://internet-speedtest.net/ it's the same tool with all the Up to 24Mb exchange speed  nonsense removed

ageinghack
Chat Champion

As I said, I have been given clear and illustrated instructions on how to do that. It does not work.


There is no "broadband speed check Button", green or any colour.

 

Here is the screen I get to,

 

 

as already posted in the other discussion about this subject.

 

This is not the same screen that Clint posted when he took me through this process some days ago *(see attached).

 

My screen is missing the all important Blue Test Speed button.

 

In other words, whichever way I approach it, it does not seem to be the same system for Pipex customers.

 

 

 

 

 

 

 


ageinghack
Chat Champion

Thanks. That one works. (Unlike other suggestions.)I will add it to me raft of test sites.

 

But it would be a good idea if TalkTalk fixed its broken system.

 

Community Team

Hi,

 

This should now be resolved :smileyhappy:

 

Issues with TalkTalk Speed Tester - RESOLVED

 

jonial
Chat Champion
Solution

Hi Michelle

It certainly is resolved.

Many thanks to all

ageinghack
Chat Champion

Oh dear. The system is working, even for Pipex refugees, but the "new look" is misleading.

 


How are you connected:

With a cable?
Over WiFi


 

Neither. Over ADSL.

 

In the language of BT and most other people, just look at the comparison sites, cable is not the same thing as ADSL.

 

But please do not try to fix this obvious error. To try to do so would probably break the system for another week or two.

 

 

 

pippip
Enlightened One

In this instance when they say cable or wifi, they only mean the connection between your computer and the router. By wifi or ethernet cable