There is a 3 machine limit on the key, so if you have reinstalled or updated machines at all this may be seen as 'too many' registered.
The key can be reset by an OCE (staff) when they pick up your topic.
You can log into 'My Account' click 'Profile and Settings', then select 'Homesafe; on the left hand side.
Under the homesafe section on the right, is the link for SuperSafe boost.
In this section, you can Reset the Licence, view the Key and also download the most up to date version.
Hi guys, thanks for the info, have tried this many times, and it rejects the key every time. Have removed the programme, and then re-downloaded it, still no joy. The forum is full of similar experiences. Have given up now, and gone and got Microsofts free anti virus. Many thanks for your help. Mike
sorry this did not work for you. I hope the new AV program you have works well.
is this the official talktalk line? if so it stinks at the end of the day we the customer are paying for a service that is not there, it may be free with the package but it is still the customer paying for it and it does not work! to say good luck with another package ads insult to injury.
I'm sorry, you misunderstand me. I was not able to provide resolution in a timely manner, so Mike decided to explore another avenue. I simply wished him well with this.
It does not mean that I do not accept there is an issue, or do not wish to resolve, and if he, or any customer has an issue with something, I will assist in any way I can.