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Unacceptable broadband

imac999
Chat Champion
Message 70 of 70

I've been a Talktalk customer for around 5 years; after initial struggles I eventually got an - acceptable - downstream broadband of somewhat over 6000 which has been quite stable until a couple of months ago.  Some examples:-

Dec 2014  6304

Dec 2015  6624

Dec 2016  6944

Dec 2017  6464

Then things started to downhill!

Nov 2018  5120

I reported 'problem' to TalkTalk and after an online 'chat' with a support person and technical tests, I was told I'd be supplied with a new 'Super Router' .

First speed check I ran gave 5118 downstream, then a couple of days later 4091.

My guess is that online monitoring is finding transmit errors and automatic downward adjustment of my service is taking place; resetting the router no longer has any effect.  I'm quite happy to put up with 'errors', so should I re-install my old HG533 or is there anything else I can do?

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69 REPLIES 69

Message 1 of 70

Hi imac999

 

Thanks for your reply.

 

If you leave the router at the test socket does the speed remain consistent?

 

Thanks

 

Debbie

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Message 2 of 70

With router connected to test socket, speed immediately went up from 5259 to 6139; returned connections to normal and it's still sitting at 6139.

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Message 3 of 70

Hi imac999

 

Does the connection/speed improve if you connect at the test socket again?

 

Thanks

 

Debbie

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Message 4 of 70

Downstream speed remains stuck on 5259 when checked at all hours; occasionally having difficulties accessing websites. I haven't reset or otherwise restarted the router; last time I tried that (before I started this thread) it made no difference anyway.  So downstream speed still significantly down on what I've experienced over 4 years.

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Message 5 of 70

Hi imac999,

 

Thanks for the update 🙂

 

Thanks

 

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Message 6 of 70

@ 2224 on 12th Dec downstream speed was 5259

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Message 7 of 70

Hi imac999,

 

Ok thanks for the update. If the speed does drop any further then this would suggest a potential issue with the internal wiring. Please let us know how the speeds compare over the next 48hrs.

 

Thanks

 

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Message 8 of 70

At 1950, with phone extensions reconnected and router no longer in test socket, downstream speed has fallen to 5259.

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Message 9 of 70

Apologies for delay in communicatimg ... I've beenout most of last 2 days.  As promised I have left the router connected to thetest socket.  There has not been much variation in the downstream speed recorded ... higher than first reported to you but less than the download speeds of 6000+ recorded over the last 4 years until a few weeks ago.

 

08 Dec @ 0022  5500

08 Dec @ 2247  5643

09 Dec @ 1549  5554

10 Dec @  2012 5554

11 Dec @ 1933 5554

 

I'm now going to reestablish my phone connections and I'll check the speed again.

 

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Message 10 of 70

Hi imac999,

 

Ok thanks for the update and please let us know how the speed compares.

 

Thanks

 

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Message 11 of 70

OK, I've now rejigged my internal phone layout and I'll leave the router in the test socket using a microfilter and connect my answer machine & phone to that as well.

Router now displaying 5712 downstream and 6608 maximum.

 

I'll leave this setup over the weekend and review things on Monday 10th.

Message 12 of 70

Hi imac999

 

We would need to leave the router at the test socket for at least 48hrs to see if the speed drops again in this set up. This will help determine if the issue is with the face plate/internal wiring or line.

 

Thanks

 

Debbie

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Message 13 of 70
router was in test socket for about an hour until I was asked to compare speed with router in test and normal connection; approx. 11am I returned router to normal and reported results.
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Message 14 of 70

Hi imac999

 

Has the router been left at the test socket for a period of time so we can see if the speed is dropping at the test socket? How long have you left the router at the test socket for?

 

Thanks

 

Debbie

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Message 15 of 70

internal wiring and/or faceplate may indeed be affecting speed, but nothing has changed in the setup over the last 4 years.  To quote my original comment:

 

"downstream broadband of somewhat over 6000 which has been quite stable until a couple of months ago.  Some examples:-

Dec 2014  6304

Dec 2015  6624

Dec 2016  6944

Dec 2017  6464

Then things started to downhill!

Nov 2018  5120"

 

Would that not suggest a problem external to my premises?

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Message 16 of 70

Hi imac999

 

It would appear that the face plate or internal wiring is affecting the sync speed.

 

Thanks

 

Debbie

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Message 17 of 70
router connected via test socket 6141 (max 7208)
returned to normal connection 5809 (max 6720)
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Message 18 of 70

Hi imac999

 

Ok, please let us know how the speed compares.

 

Thanks

 

Debbie

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Message 19 of 70
Thanks, I can leave router on test socket until 11.10. Unfortunately master socket/phone is in upstairs room and my partner is expecting oncoming calls. Hope that helps. I'll have to restore setup after an hour.
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Message 20 of 70

Hi imac999 

 

Thanks for your reply.

 

I've optimised your connection whilst the router is at the test socket and the sync speed has increased from 5.1mb to 6.1mb.

 

Would it be possible leave the router, phone and the filter at the test socket whilst we are looking into the speed issue?

 

Thanks

 

Debbie

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