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VPN issues with new broadband order

dustynet
First Timer
Message 3 of 3

Hi there,

 

I have yesterday ordered the new TalkTalk top broadband package ~80MB for £25.45 per month with an activation date on 17 Jan 2019.

 

I have this morning been made aware by my employer of an issue that prevents talk talk customers from being able to connect using VPN.  This is a major concern as I am required to VPN in from home regularly.

 

After a quick dig on this forum, it would appear that the default router provided by talktalk is the cause of the issue : D-Link DSL 3782.

 

Could any talktalk staff confirm which router will be provided on this order, and advise how I can get this changed?  As if this isnt possible to get resolved, Im afraid Ill have to cancel the switch...

 

Many thanks

Dusty

 

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Dusty,


Welcome to the Community 

 

If you're a new TalkTalk customer signing up to fibre then you wouldn't receive the DSL-3782

 

Thanks

Chris

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dustynet
First Timer
Message 2 of 3
Wow, really, no Talktalk staffers on here to offer an update?
Hope this isnt a sign of things to come...
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