Hi, over the pass the few months i have been receiving a gradually slower internet connection, now to the point where it is becoming slow to load every page and impossible to download or stream anything. I've provided the information detailed in the above post, hope this helps.
9) Yes (I have connected directly to the master socket with the same results)
10) Up 26.1 Down 10.7
11) Up 251 Down 261
12) Up 19.5 Down 35.0
13) No Specific Times
From your router stats it appears that you may have been placed on a fixed profile for some reason - the forum staff (OCE) will be able to confirm whether this is the case and change your line profile to a more appropriate one as applicable when they are back online (weekday working hours).
Could you please confirm whether or not you are suffering from disconnections as it is a little unclear from your initial details - if you are the OCE will need to address this issue before they can address the speed issue.
May I please ask you to keep your router switched on until the OCE have had a chance to pick up this topic? This will allow them to read the connection logs and also to make any profile changes necessary.
Your router is showing in sync now for 14 days but there are reauthentications each day and the errored seconds count is very high all the time. The high error count has caused DLM to repeatedly drop your profile to the current fixed 256k profile - I have changed the profile to the next fastest (fixed 512)
Is your skybox filtered? Could you try disconnecting it to see if the connection improves
What other telephone devices do you have plugged in beside the router phone and skybox? are the other devices filtered?
I can see that the number of errored seconds have reduced I have now amended the profile to 12db. If the connection remains stable following the profile change then let us know and we can try a faster profile
Just to confirm, is the connection unstable or are you rebooting the modem?
Can you also ensure that the modem is set to always on or disconnect if idle is set to 0 in the modem settings.
To change the d-link to always on
open browswer and type 192.168.1.1 in the address bar, then press enter
type "admin" for the username and password and press OK
click on advanced in the left hand side menu
click on OK to the advance user warning
Change the idle time out to number 0 (by default it is set to 30)
Click on save setting at the bottom of the screen