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no wireless connection

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24 REPLIES
jeannie
Popular Poster
my laptop has stopped reconising my wireless connection.i have a echolife hg520s. it picks up my neighbours wireless connections ok so its not the wireless adapter i dont think. the router works fine with my other wireless laptop. the only way i can connect this laptop is by using my ethernet cable. I am at a loss what to do can someone help me please thanks
barney
Philosopher
what operating system do you have on your laptop?
jeannie
Popular Poster
the operating system is windows vista
barney
Philosopher
ok - could you please open the "open network and sharing center" in "control panel" on your start menu.

Then please run the diagnostic tool and report what it says.
jeannie
Popular Poster
it said there were no problems with my connection
barney
Philosopher
ok - do you not see your wireless connection at all when you click on the wireless logo on your task bar?
jeannie
Popular Poster
no it shows other wireless connections in the area but not my talktalk connection. the router is working wirelessly with my other lap top though
barney
Philosopher
go back into the "open network and sharing center" and click on "set up a new connection or network" and then "connect to the internt" and follow the instructions.
jeannie
Popular Poster
i tried this but it justs directs me to the other wireless connections. ive just realised i am connected by the ethernet cable so i am going to disconnect this and try again to start a new connection. i will find my other pc and come back online with that while i try to connect with this thanks for your help so far.
barney
Philosopher
I'll wait around.
jeannie
Popular Poster
thankyou i do appreciate it
jeannie
Popular Poster
when i try to set up a new connection it gets to the box showing the other wireless connections that it is picking up execpt mine. i cant get passed this boxi cant understand why it is not seeing talktalk I am online now wirelessly to you through my other pc so the router is working ok if i find my old disk that i got when i joined talktalk would going through that again helpme
barney
Philosopher
If you reinstall using the disk it will chasnge the wireless name and security key for the router. In itslef this is not a problem because the installation process will place a document on your desktop named "talktalk settings" - this gives the name and security key which you can then use to connect your other laptop
jeannie
Popular Poster
I dont really want to do that unless i have to I can connect via the ethernet but i just cant understand why it has suddenly stopped seeing my wireless connection when it picks up others further away
barney
Philosopher
Jeannie - I've just had another thought (multitasking is not a male forte)!

Could you open your start menu and type in "manage wireless networks" and then click on the program - this should then show you any preferred wireless connections you have used in the past.

If your connection isn't shown in this list, then I'm afraid you may have to do a reinstall.
jeannie
Popular Poster
done that it shows my talktalk connection is this good news?
barney
Philosopher
hopefully! Can you right click on it and bring up "properties"?

If so make sure it is setg to connect automatically.
jeannie
Popular Poster
it is the only connection in the list but i still cant get it to connect
barney
Philosopher
The next thing you can try (assuming you can right click that connection and see the properties) is to go into the properties and write down all the parameters shown for both tabs (connection and security).

You can then remove the original wireless connection and then select add using all the parameters exactly as you have written them down.

This may work.
jeannie
Popular Poster
i think i will leave that untill tomorrow I am tired now and think i need to be wide awake to try this maybe tomorrow i will switch it on and it will work i,m not holding out much hope though ! tbank you very much for your help barney I wish i knew as much as you do about these things. pcs are great untill things go wrong its great that people are willing to help each other thanks again. hope have good news tomorrow thanks again