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router reverting to factory settings

John19601
Chatterbox
Message 4 of 4

Hi my HG635 router keeps resetting itself back to factory settings. It suddenly started in October, having no issues at all since it was installed in 2014, and is now doing it almost once or twice a week. Obviously when it reverts anybody could log into my router using the 'admin' password so I have no security to my home network. I have tried on line chats, I have spoken by phone, and have requested and arranged technical call backs ( but they did not call back) and I have spent hours now trying to sort this issue. Please can anybody help!!!

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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Karl 

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John19601
Chatterbox
Message 2 of 4

Thanks Karl.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi John

 

If the router is constantly rebooting then this will need to be replaced.

 

I'll get a router out to you.

 

Thanks

 

Karl. 

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