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slow Broadband speed

Mart8
First Timer
Message 2 of 2

Hi, i'v been with you for sometime now but have noticed that my fiber Broadband is very slow and now and then it keeps dropping out, have switched router off fo a few hours, {have done this a couple of times} Have also logged in to router and all settings seem of {still on factory settings}

I have noticed that my firm wear on router is only 1.14t, and noticed on some of the posts on here that it should be 2.00t.

Any Help would be much appreciated, (sooner the better as wife giving me agro as she cant watch catch up TV )  😞

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1 REPLY 1

KeithFrench
Community Star
Message 1 of 2

Mentioning firmware V2.00 would indicate that you are using the HG633, but the initial firmware on that was V1.15t, not 1.14t. Please can you confirm (via the label on the rear if needs be, which make/model of TalkTalk router that you have? When it drops out, what happens to the lights on the front of the router?

 

How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password: admin        (unless you have set your own password).

 

If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.

Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

On the HG633 this is at:-

 

Maintain > System Information & expand Broadband Information


On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.

If you have the new TalkTalk Wi-Fi hub this can be seen via:-

 

Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub

 

Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?