Changes to Calling features

We're upgrading the equipment that we use to connect your phone service. Unfortunately, this means that a small number of older call features will no longer be available. From 29th June 2020, we’ll be removing the following:

  • Reminder call (This is just like an alarm clock, simply set a time and your phone will ring. )
  • Ring Back (if a lines engaged press 5, When the number becomes available, your phone will ring)
  • Speed Dial (Assign a telephone number to a number on your phone)


If you use Speed Dial you'll need to follow these steps to print off your numbers 

  1.   Log in to My Account
  2.   Select Manage my Speed Dial from the My services menu
  3.   Click Print or Convert to PDF in the top right-hand corner
  4.   Now simply follow the instructions on the screen


Our call screening serviceCallSafe is still available for free, if you don't already have CallSafe then you can activate it by dialling 1472 from your handset or adding it in My Account and we'll start screening your calls for information see How to use CallSafe.

Still looking for some help?

For help with this or anything else head over toHelp & Support