TalkTalk's Head of Scam Prevention Donna Moor said:
“September has been a busy month, I’ve been out and about to increase awareness of growing threats of scams.”
Here's what Donna had to say about her visit to Sheffield:
After seeing a slight increase in the number scammers targeting the elderly in Sheffield, it only felt right to visit the city and offer tips and advise on how to tackle nuisance calls and online scams, which are favored by these criminals. So, I decided to organise an event in partnership with Good Things Foundation and Heeley Development Trust to help tackle the growing threat of scams.
Donna hosting an event in Sheffield about scam prevention
The workshop was attended by a large number of people, eager to learn how to better protect themselves from scams. So many of them had already been in contact with the scammers, but thankfully none had fallen victim.
One lady approached me after the event, excited to tell me know much she’d learnt from the session. For example, she hadn’t realised that paying for something online using a credit card would offer her more protection compared to a typical debit card transaction.
It’s not common knowledge that the Consumer Credit Act under section 75 offers protection of any goods or services you purchase worth £100 to £30,000. So I told them about a friend of mine who is a Financial Advisor for premiership football players and was scammed out of £2,500. As many of us do, he booked and paid for a holiday online.
He’d exchanged lots of emails with the operator on the logistics, such as how to collect the keys to his accommodation. All excited, he stood with his children in Ibiza waiting to collect the keys for a villa he’d paid for before he left. After a few hours of waiting, and not being able to contact the person he had made the booking with, it dawned on him that he’d been scammed. Very quickly he had to make alternative arrangements and find a new place to stay. However, as being savvy on payment protection he paid for the accommodation on his credit card and therefore got the full refund. It could have been a very different story if he’d paid by bank transfer, as the scammer originally asked him.
It’d you like more information about how to protect yourself from scams, please visitActon Fraud.