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Access Denied to TeamViewer

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2 REPLIES 2
JayMay2018
First Timer

I have a laptop which was built by my son.  I have a problem with the program and my son tried yesterday for two hours to access through TeamViewer without success.  

As he lives 30 miles away from me and also frequently works abroad in the Far East, at times for months, it's essential he is able to access my computer at any time.

i would be most grateful if access to TeamViewer could be enabled as a matter of urgency.

 

Regards and thanks

 

 

Judith Stevens

Judith Stevens
KeithFrench
Community Star

By default, TalkTalk are now actively blocking websites commonly used by Scammers to access a PC. These include:-


http://www.teamviewer.com
http://secure.logmeinrescue.com/Customer/Code.aspx
http://www.supremocontrol.com
http://www.anyplace-control.com
http://www.ammyy.com
https://anydesk.com
www.screenconnect.com/
http://lp.connectwise.co.uk/
https://www.join.me/

This feature can now be disabled (at your own risk of course) by logging into MyAccount. Then go to:-


My Services > Broadband > View HomeSafe settings

In there turn off Scam Protection.

 

For more details please see:-


Manage HomeSafe settings help

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

OCE_Ady
Community Team - TT Staff

Hi Judith, keithfrench has given you spot on advice. Please post back to let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.