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Account security password

rob1246
Chat Champion
Message 4 of 4

Was doing an online chat with an advisor who said i need to go thru a security check, one of the questions was " give the last 4 digits of your payment method", this confused me so i gave the last for digits of my debit card thinking it was that .

The advisor said i had answered it wrong and said he had to end the chat, i asked what 4 digits did he need/mean , as to me it was confusing, he would not say and just ended the chat ,which leaves me and maybe others in a never ending loop 😡

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3 REPLIES 3

Message 1 of 4

Hi rob1246, ferguson is absolutely spot on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


rob1246
Chat Champion
Message 2 of 4

Ahh,simples ...now why could not the chat "advisor" just state that 🤔

Thanks for the info.

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ferguson
Community Star
Message 3 of 4

That seems a bit abrupt! If you pay by Direct Debit as most of us do then it will be the last 4 digits of your bank account number.