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Anydesk

pleasanthub
First Timer
Message 1 of 4

I cannot access Anydesk via Google search or using the app on my laptop. I urgently need to get back on to it and my IT team have said that it's working fine on their end. I've checked my settings which look like it should be allowed. 

 

Any ideas would be greatly appreciated. 

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3 REPLIES 3

Ady-TalkTalk
Community Team - TT Staff
Message 2 of 4

Hi pleasanthub, have you turned off Scam Protection in HomeSafe? You do this via MyAccount. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 4

It's already off so unsure what else I can do...

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Ady-TalkTalk
Community Team - TT Staff
Message 4 of 4

Turn it on and then off again to see if that clears the problem. If not please turn off your router for 30 minutes and see if the change of IP address clears the fault. Have you recently changed the rotuer?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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