I have just renewed my contract on to Fibre 35 and I received a message stating my existing Supersafe is no longer supported on my new plan, however, Supersafe for 10 devices is included with my new plan for free, saving £4 a month. When I try to activate Supersafe it is still trying to charge me £4 a month.
Hi pf2303, I've sent you a personal message to get more information so that I can take a look at this for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.