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F-SECURE MISSING ON NEW COMPUTER.

maniqwils
First Timer
Message 2 of 2

My contract started April 2020 for 24 months and included Home safe and F-secure. I have changed my computer but when I connected to my Talk Talk internet, F-secure has not come through - no icon on the toolbar ! This is part of my contract. How do I get it back?  I should have F-secure until my contract expires. 

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1 REPLY 1

Ady-TalkTalk
Support Team
Message 1 of 2

Hi maniqwils, have you installed the SuperSafe Boost software on your new computer? If you have, then it may be necessary to release the licence from your old computer so that it can be used with the new one. To do that you have to login to SuperSafe and release the licence. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.