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F-secure issue- cancelling multiple licence renewal

dave_t_9
First Timer

on ‎10-12-2021 07:17 PM

Message 5 of 5

Hi

I paid for more than one licence last year but I want to cancel the automatic renewal. However the F-F-Secure website only offers 'Cancel subscription'. If I do this, will it cancel my HomeSafe cover with TalkTalk?

Regards

Dave

0 Likes
4 REPLIES 4

dave_t_9
First Timer
In response to ferguson

on ‎13-12-2021 09:55 PM

Message 1 of 5

Hi Ferguson and all of the other Community members

Thank you for your swift responses. It's put my mind at rest. Regards Dave

Ady-TalkTalk
Support Team

on ‎13-12-2021 07:29 AM

Message 2 of 5

Hi dave_t_9, both of the other members are right. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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martswain
Philosopher

on ‎11-12-2021 07:30 AM

Message 3 of 5

@dave_t_9 further to the above. once you cancel F-Secure you lose all the licences and it does not revert to the free single licence version, that was withdrawn well over a year ago. 

ferguson
Community Star

on ‎10-12-2021 07:27 PM

Message 4 of 5

HomeSafe is an entirely separate service which operates at network level. It is free to all TalkTalk customers and is not linked to your F-Secure subscription. Bear in mind that it does not provide any anti-virus protection, so you may want to consider alternatives for that if  you cancel F-Secure. 

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