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HomeSafe Not Turning On

Popular Poster



As per your previous post, my HomeSafe is not working too hence the new thread.





Community Star

Thanks for posting your own thread, @BitchburnDL15 .


It may take TT staff several days to reach you.


Meanwhile please browse to see if you can spot a solution when others are helped. It's just a matter of not posting again as it pushes threads backwards in the workflow!



Gliwmaeden2, a fellow customer.
Community Manager - TT Staff


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF/ON and confirm when you see the pop up window


Stephen, Community Manager

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.