Thanks for posting your own thread, @BitchburnDL15 .
It may take TT staff several days to reach you.
Meanwhile please browse to see if you can spot a solution when others are helped. It's just a matter of not posting again as it pushes threads backwards in the workflow!
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line:
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.