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Homesafe is off but blocking websites

Steven_james
First Timer
Message 11 of 11

Hey, I have turned home safe off and cant access websites, tried turning on and off and resetting the router and also clearing the cache and still no joy.

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10 REPLIES 10

Message 1 of 11

Hi Blogsyd, try a reboot of your router and you shouldn't need to add the URLs to the allow list. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 11

Hi AimyWyte, have you rebooted your router? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 11

Thanks for confirming that your done the reboot Steven_james. I've added you to the incident.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 11

Hi,

 

This is the same for me. Since yesterday afternoon. I assumed it was my browser but its not. Its blocking certain VPN's too, all across every browser.

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Message 5 of 11

Ye I tried that also but unfortunately still no joy 😞

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Message 6 of 11

Hello ..I had to go onto kidsafe and actually allow the website I wanted to access as it doesn't seem to work if you turn it off ...and I could then acces it straight away !..

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Message 7 of 11

I have added my landline number to my profile

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Message 8 of 11

Hi Steven_james, please add your landline number to your community profile so that I can add you to the incident. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 9 of 11

Hey I have reboot the router, left for 30mins and still no joy

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Ady-TalkTalk
Support Team
Message 10 of 11

Hi Steven_james, please reboot your router again and let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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