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I cannot turn my HomeSafe ON - Kidsafe and scam protection have defaulted to OFF

Ted2020
First Timer
Message 1 of 2

I cannot turn my HomeSafe ON - Kidsafe and scam protection have defaulted to OFF - Can you help please.

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1 REPLY 1

StephenF
Community Manager
Message 2 of 2

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

  1. Log into MyAccount
  2. Select My Services
  3. Select View HomeSafe settings
  4. Select OFF/ON and confirm when you see the pop up window

Thanks 



Stephen
Community Manager
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