on 04-08-2020 08:11 PM
there are several places where this product could be improved (to put it mildly):
Please can I have a response from Talktalk about this, and please put in place some improvements.
on 11-08-2020 10:06 AM
Hi Starnamer, please put your last post in a new topic of your own and I'll be happy to help.
on 07-08-2020 03:01 PM
Blooming predictive text! Balls should have been callsafe, although balls is probably more apt!
on 07-08-2020 02:00 PM
@LindaNess can I suggest you post in the ideas section that balls are needs to be compatible with ufo.
might make a difference there.
on 07-08-2020 01:32 PM
We have had Talk Talk UFO since the first week of Feb. 2017 and still Call Safe is not available for us. It really grieves me that on my account it says that they like to give us the best service and one of the items is Call Safe. NO, it isn't. Every time I raise the issue, I am told it is not compatible with UFO, but no alternative is offered.
on 06-08-2020 12:03 AM
I think it could quite reasonable be argued that the list of numbers a customer allows to call them as well as the list of numbers they block could be considered to be personal data, hence I agree that TalkTalk is violating GDPR by not allowing customers to view and possibly update their lists.
At the very least they should provide the lists on request,
on 05-08-2020 11:29 AM
I saw your posts and could feel the frustration! I thought that the more threads there are complaining the greater the chance of something being done (but I'm not holding my breath).
I'll look for the ideas section (a link would help) and raise my points there as well. A further problem that I thought about in the early hours today was: if I inadvertently add someone to the allowed list (e.g. by keying 1 on the phone) I would have no way to determine which entry on the list to delete.
Doesn't GDPR also require Talktalk to make available all data held relating to a customer, for that customer to view, download, and if necessary challenge? (a different can of worms to open there).
on 05-08-2020 10:13 AM
Hi both, if you keep adding your ideas to the ideas section they'll be referred to the product manager. As fr8ys said there's not much chance of the changes being implemented, but you'll never know if you don't try.
04-08-2020 09:05 PM - edited 05-08-2020 11:26 AM
@JimSmith , you'll be lucky!
All of your points have been raised before and as a triallist I raised these at the time.
Another user and I have recently had a conversation on this, so rather than repeat myself, can I refer you to this thread?
It's been like this for years, as you will see, and there just does not seem to be a will to fix it.
We get a fix for one thing, and another goes wrong, and then we lose more functionality in the web. The ONLY saving grace is that the actual application works as intended and blocks and allows you to block and approve numbers.