on 28-01-2022 11:06 AM
Since changing from FTTC to FTTP talktalk connection, Kidsafe filters no longer work. despite being switched on in 'myaccount'. I raised this with talk talk technical and they said it should work within a week. Two weeks later they still do not work. I had a web chat with talktalk today and they said they have switched them on. However the filters still do not work. My traffic is not being directed to the homesafe DNS 18.104.22.168 /.80. I believe my account settings are being applied to my previous broadband connection NOT my new fibre.
I have also tried rebooting the router and toggling the homesafe off and on again in my account. This has made no difference.
on 28-01-2022 12:01 PM
I can take a look at that for you. I've sent you a personal message to get more information.
on 28-01-2022 11:42 AM
No I have not been provided with any information what so ever. The broadband works but the kidsafe filters do not. I suspect the my account page is not controlling the new line. I do not think the account has been transferred across to my new line correctly. I was told on the telephone I should get an email through from talktalk within a couple of days, but that was 2 weeks ago and nothing has happened.
on 28-01-2022 11:33 AM
on 28-01-2022 11:13 AM