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Kidsafe turns itself on

First Timer
Message 1 of 2

I have never used Kidsafe but it has turned itself on and I am unable to open several websites. On the My Account page it is turned off but it doesn't seem to make any difference at all. Can anyone help me?


M J Hummersone

Community Star
Message 2 of 2

Hi @marie100


I've drawn this topic to the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you.


I think you've done this but just check your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's will then be able to link this topic to your line and TalkTalk service account.


Leave your router powered and connected to the line until you hear from the OCE's.  They'll check the line and your account to try and determine why HomeSafe / KidsSafe appears to be blocking websites.


To help in the troubleshooting would you click on and copy and paste the host name and user agent lines to a reply post here. 


GondolaVolunteer 2017-2021

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